CSpace is a customer collaboration consultancy that connects the world’s best-known brands with the people they serve to create Customer Inspired Growth. Headquartered in Boston, London, and Shanghai,CSpace is a part of the Omni-Com Group. By cultivating connections between companies and their customers, CSpace helps businesses grow, improve performance, and design the products, services, and experiences customers want.
- The financial and resourcing information were located in different spreadsheets and owned by different people, meaning that there wasn’t a central place where that information could be assessed.
- Capacity planning was difficult and it was difficult to link all information together to make informed decisions.
- The problems had a negative impact on margins across the business, because it was difficult to see where available resources were. Freelancers were hired when there were available staff in-house.
Precursive provided C Space with a solution built on the Salesforce platform that seamlessly integrated financial and resourcing data. This solution included:
- Resource scheduling and capacity planning
- Tracking project margins
- Mobile timesheets
The margin tracker's a great tool for us, it really drives change and gives team leaders the data they need. It was easy to drive adoption as the system is easy to use; as soon as people submitted a timesheet once, it's pretty straightforward.— Chris Howard, Financial Controller
Results seen with Precursive
- Real-time view of resource availability and capacity
- Improved decision making regarding when to hire external staff
- Better alignment of sales activities and consultancy team
- Improved utilisation across departments
- Consultants submit timesheets on mobile with improved submission rates
- Higher quality of data for finance and operations team