[PRECURSIVE PLAYBOOK]
R.I.P TRADITIONAL SERVICES DELIVERY
Maximize ARR with Outcomes-Led
Professional Services
With contributors from companies including Sage, Cognite, Infosys & Garwood Solutions we bring you a new Playbook that provides guidance and insights for services and success teams to help customers see value faster, leading to further growth opportunities. Download your free copy today!
PARTNERSHIP
How professional services and customer success partner for success
with Alex Farmer
VP Customer Success
Alex Farmer is one of SuccessHACKER’s 2020 Top 100 Customer Success Strategists.
Customer Success and Professional Services have a symbiotic relationship where one can not function without the other. We need agreement on the cadences and ‘baton passing’ that needs to occur ‘below the water line’ (invisible from the customer).
PS will quantify success criteria in the implementation scoping phase so that CS can take this forward - hence CS needs to be paying attention during the preales and onboarding stage.
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HOW TO WIN
Workforce Science in the Outcomes Era
with Richard Cardwell
VP, MidWest
Richard Cardwell oversees 3,500 people at Infosys
and states:
I’m always wrestling with how we put the right person, the right skills, the right project - I force my leadership team to think through:
What do you have to do for the project work?
What do you want to do?
What are you educated to do?
Our job is to really make those things coalesce.
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MAKE PROFESSIONAL SERVICES EASIER WITH THE HELP OF OUR PLAYBOOKS.
PLAYBOOK #1
HOW TO SCALE IN SAAS WITH CUSTOMER ONBOARDING -
Find out what some of the world’s most innovative teams are doing to help their customers see success faster.
PLAYBOOK #2
MANAGING PROJECTS REMOTELY ON SALESFORCE - evaluate your current position, identify the challenges, and create better project management processes to build a future-proofed platform for growth.
PLAYBOOK #4
PACKAGING SERVICES DELIVERY - This playbook offers a breakdown of the key components to identify why Consultancies package their service offerings and how you can do the same for your business.
PLAYBOOK # 5
BUILDING & MANAGING PARTNER ECOSYSTEMS - In conjunction with the SDA, this playbook helps better understand how to setup, manage and scale services partner programs.
PS CONTENT BY PS LEADERS.
THE PSA PLATFORM THAT DELIVERS.
BY PRODUCTS.
