CUSTOMER SUCCESS STORY: PATSNAP

BETTER CUSTOMER ONBOARDING FOR GLOBAL LEADERS IN R&D / IP INTELLIGENCE.

As we scaled we knew we needed to track certain metrics. With Precursive OBX we were able to get ahead of capacity and resource requirements before they ever became unmanageable. Precursive OBX would benefit the large majority of SaaS businesses once they have the ability to focus and invest time into their implementation process.

Emily Kuske. | Customer Success Leader, Patsnap

PatSnap wanted to ensure better collaboration both internally and externally. The team needed to structure the way they were managing their global implementation to ensure consistency. PatSnap manages customer onboarding tasks with Precursive in Salesforce. Teams collaborate on projects and tasks and with their customers to improve time-to-value (TTV).

READ THEIR STORY