FIXING THE CAPACITY CRUNCH

BEFORE YOUR PEOPLE LEAVE YOU!

Watch the recording of our webinar with a panel of industry experts, Peter Lyon (Poppulo), Kimberly Simms (Planful) and Phil Davitt (Condeco) to explore how High Velocity Services are changing the way we manage capacity.

Here’s what you will learn:

- What exactly is High Velocity Services Delivery?

- How to manage a capacity crunch within a High Velocity Service environment without affecting your client services delivery

- How capacity planning plays a role in service delivery and driving faster time to value

0:00 Welcome, Agenda & Panel Introduction 6:18 What is High-Velocity Service Delivery? 10:08 Your People Drive Customer XP - with Kimberly Simms 22:28 The Future of Services - with Phil Davitt 32:16 When Worlds Collide - with Peter Lyon 43:45 Traditional Services Delivery vs. High-Velocity Services Delivery 44:30 Fireside Chat: Q&A

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