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HOW TO PRODUCTIZE SERVICES DELIVERY

Callum Thompson

Oct 11, 20231 min read

Updated: Sep 18, 2024

WELCOME TO THE MODERN SAAS ECONOMY.

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The mission for a modern services organization is how can we maximize ARR without losing money. Repeatable services delivery in the form of well-structured packages increases the likelihood of success and in turn ARR growth. But if you don’t know your margin, how do you know if you are losing money

Peter Lyon. | VP of Global Customer Success, Poppulo

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PROFESSIONAL SERVICES AUTOMATION

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RESOURCE MANAGEMENT

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PROJECT MANAGEMENT

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BY PERSONA.

SaaS & Computer Software

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IT & Professional Services

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Professional Services / Services Delivery

Organize work and collaborate with customers

Project Manager

Easily manage timelines and dependencies

FinTech

Reduce time-to-value

Implementation Teams

Organize work & collaborate with customers

Communications

Right first time project management

Resource Manager

Forecast demand and avoid capacity crunches

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Customer Workspace

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Services Billing

Easily manage accurate professional services billing, raise invoices and track payments

Revenue Management

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