CUSTOMER SUCCESS STARTS WITH CUSTOMER ONBOARDING
Watch the recording of our webinar with panelists Jay Nathan (Higher Logic) and Peter Wride (Gainsight) and Zoe Woodgate (Precursive) to understand: - What are the key trends for onboarding teams in terms of people, process and technology - How to build repeatable processes for high-touch customers - What Gainsight did to improve their onboarding process to increase NPS - Why Higher Logic focuses on the metrics that matter to enable customers to realize value. 0:00 Welcome, Agenda & Panel Introduction 4:17 Customer Onboarding Benchmark Report overview 8:08 Customer Onboarding: People - with Zoe Woodgate 22:05 Customer Onboarding: Process - with Peter Wride
37:05 Q&A 41:22 Customer Onboarding: Impact - with Jay Nathan 57:00 Q&A 1:02:00 The Future Download your free copy of the report now!
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