NO-ONE CARES ABOUT YOUR GO LIVE!

CUSTOMER SUCCESS STARTS WITH CUSTOMER ONBOARDING

Watch the recording of our webinar with panelists Jay Nathan (Higher Logic) and Peter Wride (Gainsight) and Zoe Woodgate (Precursive) to understand: - What are the key trends for onboarding teams in terms of people, process and technology - How to build repeatable processes for high-touch customers - What Gainsight did to improve their onboarding process to increase NPS - Why Higher Logic focuses on the metrics that matter to enable customers to realize value. 0:00 Welcome, Agenda & Panel Introduction 4:17 Customer Onboarding Benchmark Report overview 8:08 Customer Onboarding: People - with Zoe Woodgate 22:05 Customer Onboarding: Process - with Peter Wride

37:05 Q&A 41:22 Customer Onboarding: Impact - with Jay Nathan 57:00 Q&A 1:02:00 The Future Download your free copy of the report now!

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