Pitfalls to Avoid in Fast Scaling SaaS
Watch the recording of our webinar with guest speaker Alex Farmer, VP of Customer Success at Cognite and Top 25 CS Influencer of 2021.
Here’s what you will learn:
How do the challenges during hyper-growth impact Customer Success and Professional Services teams
The importance of operational efficiency for fast-scaling companies
Why delivery excellence and customer experience are key for retention
0:00 Welcome, Agenda & Panel Introduction 3.24 Pitfalls to Avoid When Scaling
12:32 Early Signs of Scaling Slippage
19:42 Excelling in Hyper-Growth
28:36 Precursive Product
33:50 Fireside Chat: Q&A
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